Common queries answered
Frequently asked Questions
Your order will be shipped 3-4 business days after placing your order (subject to card clearance and stock availability – up to 7 days during sale/campaign periods).
Delivery time for the USPS First Class Services is typically 7-14 days except to destinations in Hawaii, Alaska, Puerto Rico due to limited availability of transportation. First Class Services is not a guaranteed service; delivery by a certain date or time is not available.
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
If for any reason you are not satisfied with your purchase, please contact us within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method.
Please note that shipping charges are non-refundable. If the return is a result of an incorrect shipment or product defect, we will provide a return label free of charge.
Receive the wrong or damaged item? Contact us and we will make it right!
If you have entered the incorrect address please contact us immediately.
Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided.
Once an order has been processed and a shipping label has been created, an email with tracking information will be send to the email address used to place the order. Please check spam folder if there for any missing email notifications.
Please note, if an item’s tracking number confirms delivery, Rock ‘Em Socks is not liable for lost or missing packages. We will do our best in assisting you in finding your items through the postal carrier.
Please email us firstname.lastname@example.org
Some carriers will mark a package as delivered before they actually deliver it. Though unusual, this can happen up to 5 days before an item is actually delivered. You can try contacting the USPS to get better insight into the delay.
If you still haven’t received your package after 5 days, and you’ve checked with your neighbors and still don’t have it, please reach out to USPS and file a missing package report.
We ship to continental U.S. only.
We currently do not ship to addresses outside of the U.S. In addition we do not ship to APO, FPO and DPO addresses, or PO boxes.
Still need help?
Get in touch with us
We are open Monday – Friday
9 am-5 pm (PST)
Phone # 310 848 8013
17250 w sunset blvd, Pacific Palisades