Common queries answered

Frequently asked Questions

1. Visit home/main page on our website and click on ‘My Account’ at the top of the page.

2. On the login page, click ‘Register’ to create a new account.

3. Fill in the required fields with your information and click ‘Register’.

4. Once registered, log in to your account using your email and password.

5. Navigate to the ‘Orders’ section within your account dashboard.

6. Here, you can view all your orders and their statuses.

7. If your order has been shipped, you will find the tracking information next to the relevant order.

8. Click on the tracking number to view the latest shipping updates.

9. If you don’t see a tracking number 3-5 days after placing your order, please contact our support team for assistance.

10. Make sure to keep your account details up to date to receive notifications about your orders.

To qualify for free shipping on our RareShoelaces site, ensure your cart total is at least $35 before taxes. During checkout, after entering your shipping details, manually select the “Free Shipping” option—this will not be chosen automatically. Confirm your order’s details, including the selected free shipping method, and finalize your purchase.

Your order will be shipped 3-4 business days after placing your order (subject to card clearance and stock availability – up to 7 days during sale/campaign periods).

Delivery time for the USPS First Class Services is typically 7-14 days except to destinations in Hawaii, Alaska, Puerto Rico due to limited availability of transportation. First Class Services is not a guaranteed service; delivery by a certain date or time is not available.

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

If for any reason you are not satisfied with your purchase, please contact us within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method.  

Please note that shipping charges are non-refundable. If the return is a result of an incorrect shipment or product defect, we will provide a return label free of charge. 

To be eligible for a return, the item must meet the following criteria:

  1. Unused Condition: The item must be unused and in the same condition as you received it.
  2. Original Packaging: It must be returned in its original packaging.

Please note that if the item does not meet these specified conditions, no refund will be granted.

Receive the wrong or damaged item?  Contact us and we will make it right!

If you have entered the incorrect address please contact us immediately.

Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided.

Once an order has been processed and a shipping label has been created, within 3-5 days an email with tracking information will be send to the email address used to place the order. Please check spam folder if there for any missing email notifications. 

OPTION #1

1. Visit home/main page on our website and click on ‘My Account’ at the top of the page.

2. On the login page, click ‘Register’ to create a new account.

3. Fill in the required fields with your information and click ‘Register’.

4. Once registered, log in to your account using your email and password.

5. Navigate to the ‘Orders’ section within your account dashboard.

6. Here, you can view all your orders and their statuses.

7. If your order has been shipped, you will find the tracking information next to the relevant order.

8. Click on the tracking number to view the latest shipping updates.

9. If you don’t see a tracking number 3-5 days after placing your order, please contact our support team for assistance.

10. Make sure to keep your account details up to date to receive notifications about your orders.

Option #2.

If you don’t see a tracking number 3-5 days after placing your order, please contact our support team at support@rareshoelaces.com for assistance.

Please email us support@rareshoelaces.com

Some carriers will mark a package as delivered before they actually deliver it. Though unusual, this can happen up to 5 days before an item is actually delivered. You can try contacting the USPS to get better insight into the delay.

If you still haven’t received your package after 5 days, and you’ve checked with your neighbors and still don’t have it, please reach out to USPS and file a missing package report.

We ship to U.S., Australia, Canada, Europe

We currently do not ship to  APO, FPO and DPO addresses, or PO boxes.

Please note, if an item’s tracking number confirms delivery, Rare Shoelaces  is not liable for lost or missing packages. We will do our best in assisting you in finding your items through the postal carrier. 

Still need help?

Get in touch with us

We are open Monday – Friday

9 am-5 pm (PST)

E-mail support@rareshoelaces.com

Phone # 424 428 4708

17150 w sunset blvd, Pacific Palisades

Free U.S. Shipping

On all orders above $35

Easy 14 days returns

14 days money back guarantee

High Quality

We make the best shoelaces in the U.S.

100% Secure Checkout

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